I am a popular speaker at technical and business conferences, often focusing on enterprise architecture, the psychology of business design, or on the retail and payments industries. If you would like to engage me to speak for your organisation, on any topic, please get in touch.
You can ask me to repeat a previous presentation or to tailor something for your organisation or team.
Once upon a time, Philip was a flying trapeze instructor, spending his days encouraging people to jump. Now he works with businesses to ensure that they're structurally sound and also have a safety net.
This interactive full-day workshop is ideal for those considering a career in EA or anyone new to the profession. The course is also well suited to business change professionals who work with Architects and need to better understand the role and value of Architecture.
We’ll cover the basics of EA, providing foundational knowledge to take forward in your career. Delegates will explore the purpose of Architecture, the range of different Architecture roles, and the knowledge, skills, behaviours, and experience that are required to be get started in EA.
Workshop co-facilitated with David O'Hara
Join us as we discuss Hedwyn’s approach to business design in uncertain times, and how knowing your Core Business Model is the key to continuous adaptation.
Webinar co-presented with David O'Hara and Owen Muir
A story of pragmatic innovation in a 150-year-old company, now a global giant. It's a story that brings together groups of research scientists, data scientists, and commercially-minded folks, all seeking the best and most valuable ideas for change.
This interactive online workshop is for anyone who wants to understand EA better or who wants to establish EA in their enterprise. We’ll cover the basics of EA, providing foundational knowledge to take into the rest of the conference. Working in small groups, delegates will explore how to approach EA, what deliverables to produce, what pitfalls people encounter, and where the value comes from. We’ll also examine the range of competencies needed in an architecture team to be truly effective and how to have productive working relationships with your stakeholders.
Workshop co-facilitated with David O'Hara
Philip tells a story of pragmatic innovation in a 120-year-old company, now a global giant. A client story about two divisions needing to work together for the first time and in new ways. It’s also a story about Enterprise Design and using design sprints to tackle organisational challenges in novel situations. But most of all, it's a story about rapidly generating and testing a governance model that works across cultures: departmental cultures, company cultures, country cultures.
Something about Beeminder, I'm sure
This interactive full-day workshop is for anyone who wants to understand EA better or who wants to establish EA in their enterprise. We’ll cover the basics of EA, providing foundational knowledge to take into the rest of the conference. Working in small groups, delegates will explore how to approach EA, what deliverables to produce, what pitfalls people encounter, and where the value comes from. We’ll also examine the range of competencies needed in an architecture team to be truly effective and how to have productive working relationships with your stakeholders.
Workshop co-facilitated with Sally Bean
Making decisions is sometimes the easy part of strategy, the challenge comes in guiding the implementation. Business Architecture holds a key piece of the puzzle. Includes a case study of introducing business capabilities at a global giant, aligning with strategy, influencing planning and budgeting, shaping the interactions between things.
This workshop is for anyone who wants to understand EA better or who wants to establish EA in their enterprise. We will look at how different organisations approach EA, what effective architects produce, what pitfalls people encounter, and where the value comes from. Using some of our favoured techniques, we will help you to think about how you might design an EA function in your organisation that delivers value alongside other disciplines and types of architect. Attendees will gain foundational knowledge about EA to take into the rest of the conference.
Workshop co-facilitated with Sally Bean
Effective architects never walk alone, even if they’re the only architect in town. Team-working and collaboration are vital for high performance, regardless of whether you are just starting an EA journey, are part of an established EA group, or are a lone voice in a multi-disciplinary task team.
Workshop co-facilitated with Sally Bean
Acted as compere at Broadlight's first London meetup, with exciting talks from New Relic, Alibaba Cloud, and Photobox Security
Architects need strong technical skills, soft consultative skills, and a keen awareness of the implications of systems theory. Presented with XPLUS.consulting and the European Training House.
The problems that modern enterprise architects tackle have outstriped the traditional IT-oriented tools and approaches. Through a series of case studies, Philip Hellyer presents alternative routes to success.
Three things that seem to have nothing in common and yet are intertwingled in surprising ways. A lightning talk on artificial intelligence, blockchain, and devops culture.
Architects need strong technical skills, soft consultative skills, and a keen awareness of the implications of systems theory. Presented with XPLUS.consulting and the European Training House.
Architects need strong technical skills, soft consultative skills, and a keen awareness of the implications of systems theory. Presented with XPLUS.consulting and the European Training House.
Architects need strong technical skills, soft consultative skills, and a keen awareness of the implications of systems theory. First edition was in December 2017. Presented with XPLUS.consulting and the European Training House.
Design Thinking meets Systems Thinking: a rapid, co-creative and lean approach to transform enterprises based on a systemic, holistic framework Based on Google/GV style Design Sprints adapted to the Enterprise context. Facilitated with Milan Guenther and Benjamin Falke of EDA.
This workshop is for anyone who wants to understand EA better or who wants to establish EA in their enterprise. We will look at how different organisations approach EA, what effective architects produce, what pitfalls people encounter, and where the value comes from. Using some of our favoured techniques, we will help you to think about how you might design an EA function in your organisation that delivers value alongside other disciplines and types of architect. Attendees will gain foundational knowledge about EA to take into the rest of the conference.
Workshop co-facilitated with Sally Bean
Effective architects never walk alone, even if they’re the only architect in town. Team-working and collaboration are vital for high performance, regardless of whether you are just starting an EA journey, are part of an established EA group, or are a lone voice in a multi-disciplinary task team.
Workshop co-facilitated with Sally Bean
As enterprise architects we aspire to solve business problems that often exceed the capabilities of our traditional approaches and techniques. But we’re getting better at tackling the intractable elements of architecture, contributing genuine business value, and participating in boardroom conversations.
Rapid growth of an enterprise creates strain across an organisation. Architecture efforts need to be pragmatically introduced in ways that don't disrupt ongoing change or stall growth. And yet, things cannot continue as they had been; the centre cannot hold. Starting with business capabilities, Philip worked to introduce EA into an entrepreneurial SME over the course of 12 months. This is a story of pragmatic business-focussed architecture; taking full advantage of existing momentum and interest to create a firm foundation for continuing growth. A year later, the story continues.
Enterprise Design meets Viable Systems; a pragmatic philosophical exploration of how to design and evolve minimum viable systems, with an emphasis on requisite variety and the environmental transitions that accompany (and endanger) success. Presented with Milan Guenther of EDA.
Workshops don't work. Participants get tired, frustrated, and despondent; hand waving facilitators only make the problem worse. How can we increase the perceived value of service design?
Enterprise Design meets Viable Systems; a pragmatic philosophical exploration of how to design and evolve minimum viable systems, with an emphasis on requisite variety and the environmental transitions that accompany (and endanger) success.
What is the difference that makes the difference? How can we enable positive learning in self-management? This workshop seeks to investigate the societal design challenges posed by interrelational dynamics between and among systems relating to healthcare and self-management.
I facilitated the icebreaker session at this one-day conference of systems practitioners.
Rapid growth of an enterprise creates strain across an organisation. Architecture efforts need to be pragmatically introduced in ways that don't disrupt ongoing change or stall growth. And yet, things cannot continue as they had been; the centre cannot hold.
Co-presented with Darren Halliwell, Customer Engagement Director at Key Retirement Group
I'm hosting this segment of this internationally renowned EA and BPM conference. I'm also presenting "Safety Nets for Architects", about the relationship between Enterprise Architecture and Flying Trapeze. These short talks feature Philip Hellyer, Roger Burlton, Michael Rosen, Chris Potts, and John Zachman
Leaner, fitter, personalised customer experience is the new benchmark of success. How do we create actionable insights from what customers do (and don't) tell companies? Creating exceptional customer care across all channels.
It all began at the London School of Economics. Our key challenge was to retain (and build!) the interest and engagement of facilitators while delivering on multi-sided requirements and adhering to constraints. So we stepped back and redesigned the session-design process itself, balancing the tensions of 'frame' and 'freedom'. We combined existing theory and practice in new ways, enabling new results to emerge. Providing the right amount of 'frame' lets the process run quickly, and assures that the necessary governance and feedback loops are complete. When 'freedom' is adequately supported, individual learning is maximised and desirable outcomes occur predictably and reliably.
I'll be discussing the value of BPM, covering questions like these. Business Process excellence: when have we achieved it? Placing measurable and achievable goalposts for BPM. Determining value. Is there such a thing as good enough?
For a retailer, few things have as many customer touchpoints as coordinating payment methods across all channels. The functional aspects become even more complex when you consider PCI, compliance, reconciliation, fraud, and the impact on retail processes. Introducing payment methods individually is a recipe for expensive inconsistency. It's essential to have a framework for evaluating new payment technologies, alongside models for incorporating them effectively across your organisation.
Philip Hellyer will facilitate a workshop focused on identifying barriers to the adoption of enterprise architecture / systems thinking methods by organisations, and effective methods of overcoming them.
Most of the time, it seems that Enterprise Architects are involved in making incremental changes to an existing Enterprise. This is the story of how Carphone Warehouse launched Connected World Services. This is the story of a transformation of a retailer into a global service provider. A complete transition from providing in-house IT services in a single geography to providing a B2B platform in use around the world. While simultaneously outsourcing physical infrastructure, changing development partners, and keeping the old world running.
Whilst many companies have embraced customer experience as a concept, many brands are struggling with the emerging relationships across digital channels and internally. What do companies need to become the best at managing a 360 view? What is the best way of gaining your colleagues support? What has had the greatest effect? How do you implement a new launch strategy and include all corporate stakeholders? How does your whole organization become customer-centric and your employees all customer experience brand ambassadors through social media tools and digital content?
This is the story of the ongoing transformation of the Carphone Warehouse Group, from a retailer of mobile phones into a globe-spanning B2B platform, providing services to businesses operating in the connected world. To be successful, we need to change not only our systems but also our approach to doing business, throughout the enterprise. This is a closer look at some of our challenges, through the lens of the Enterprise Design Framework.
What's the point of Enterprise Architecture? What really matters, and what's just noise? EA seems to be on a trajectory, but there's disagreement about where we're headed. There's broad consensus about where we've come from, with our deep understanding of technology and systems, but less agreement about where we're going. Let's trace the evolution of the Architecture practice within the Carphone Warehouse Group, and plot the likely trajectories of EA in our organisation, and in the wider industry.
Indemnified payments are nice, but they're not the whole story. How can retailers protect their margins through the sales chain from warehouse to cash? How can we increase customer satisfaction and transaction speed at the same time as reducing fraud and costly manual effort?
What is the enterprise that we're architecting? What's at stake, and for whom? How wildly do views & viewpoints differ? Where do models & modelling break down? Can we reduce "the swirl" to shades of black & white?
Multichannel payments are under threat of fragmentation, as each vendor introduces yet another proprietary payment method. Missing from most of the discussion is the role of the customer in ensuring the success of any replacement of cash and cards. What's a forward-looking retailer to do?
Basically every slide is a nugget #noneedforbigdata
— Kristof Dierckxsens
One of the core challenges of EA is to construct coherent and sustainable views across the breadth of our enterprise while maximising the value of our investments in change. How can we best structure our teams to address the priorities of our business as a whole? What is our best route to demonstrating value and earning a place at the boardroom table?
Thinkers & Doers is a talk about the human aspects of Enterprise Architecture, rather than the technical ones. The problems that we wrestle with, no matter how technical they seem, are almost always more about people and politics than about the technology. Why do we so often disregard these 'soft' factors and constraints? One of the core challenges of EA is to construct coherent and sustainable views across the breadth of our enterprise while maximising the value of our investments in change. How can we do this if we don't appreciate the human context of our architectures?
If you're trying to make my day, you succeeded.
— Tom Peters
Unicom run the best one-day Enterprise Architecture conferences in London every year. This time, I'm delighted to be taking part in a panel session.
Multichannel commerce is being reborn and redesigned as businesses still struggle to deliver cross-channel experiences. Technology and mobile is behind many of these drivers for change leaving retailers with the urgent need to innovate and keep pace with market transformation. Still there are retailers losing their customers at the payment stage. Attend this session to find they will discuss and debate the different ways to implement and integrate innovation especially in payment across the multichannel retail industry
Philip Hellyer’s delightful “Thinkers and Doers: A framework for EA value” focussed strongly on the human aspects of EA rather than the technical ones.
— Tom Graves, Tetradian
One of the core challenges of EA is to construct coherent and sustainable views across the breadth of our enterprise while maximising the value of our investments in change. How can we best structure our teams to address the priorities of our business as a whole? What is our best route to demonstrating value and earning a place at the boardroom table?
At Carphone Warehouse, Enterprise Architecture has spread from its origins in the IT department to influencing the board room, shaping executive change programmes. Our core challenge is to enable coherent and sustainable views across the breadth of our enterprise, while maximising the value of our investments.
Philip Hellyer has just given the best introduction to an Enterprise Architecture presentation that I've ever heard.
— Paul Rodgers, Chairman, Vendorcom
As Enterprise Architects, our aim is to maximise the value that Best Buy Europe gets for its investments in change. We seek structural solutions to multi-faceted problems, and compliance is certainly a many-faced beast. Where does PCI stand alongside other standards in a world of competing regulation, and how should we address it as a global group of companies?